Once the Receiver (typically a Supplier/Vendor, or Factory) has filled out and submitted the CAPA, the Reviewer (in most cases, you as the Retailer) will have to decide if you are satisfied with the root cause, corrective action, and preventive action the Receiver has provided.
Follow the steps below to learn how to take action on the CAPA as a Reviewer.
Step 1: Hover over Inspections, then click on Reports.
Step 2: Locate the inspection report, and click on View CAPA in the CAPA Status column.
Step 3: You can now choose an action to take on the CAPA.
- Approve: This means you are satisfied with the root cause, corrective action, and preventative action provided. When you accept a C.A.P.A. you are accepting the inspected goods despite any non-conformities. This action locks the CAPA and no further actions can be taken.
- Re-Inspect: In this case, the Receiver (Supplier or Factory) must provide a new inspection date and shipment window. After they submit these details the Sight platform will automatically create a new inspection Booking for the Re-Inspection. This action locks the CAPA and no further actions can be taken.
- Reject: This means you are unsatisfied with the root causes, corrective actions, and preventative actions provided by the Receiver (Supplier or Factory). his action locks the CAPA and no further actions can be taken.
- Reminder lets you send a notification to remind the Supplier or Factory to fill-in and submit the C.A.P.A. if the CAPA Status is still Waiting for Response. This action does not lock the C.A.P.A.
- Call for Action will send a notification to the Supplier or Factory to take further action on a C.A.P.A. For example, you may want them to provide further details or files in relation to some of the non-conformities. You can use the comment sections provided to communicate about these details with your Business Partners. This action does not lock the C.A.P.A.